The term “retention rate” means the percentage of FDW (Foreign Domestic Workers) placed by an agency. These workers are supposed to stay with their employer at least for two year. Hiring a maid in Singapore may not seem that difficult but the maid stays with you steadily is very important. It helps in maintaining the relation with the employee.
This is an important factor that you must keep in mind while contacting an employment agency. The average retention rate in the industry is approximately 48% but retention rate with good agencies like Best Housekeeper can exceed up to 60% which tells the higher capacity of the agency.