You’ve spent large amounts of time and money merchandising your produce to maximize sales. Your customers should be looking over the juicy oranges and salivating, not struggling with a cart with bad wheels. Squeaky wheels distract customers from your fresh lettuce. Inspect your shopping cart wheels regularly and replace as needed. Make sure that swivel wheels rotate easily so that shopping carts can navigate aisles and turns. Replacements should match the specifications of the original wheels. Important details include caster size, load capacity, and caster materials.
Casters are measured by wheel diameter, wheel width, and overall height. Your carts were likely designed for a specific caster measurement. You want to match these measurements as closely as you can. Variations in wheel diameter can affect how well the wheel rolls over floor cracks. Wheel widths contribute to the stability of the shopping cart. The overall height of a caster will raise or lower the height of the cart. The shopping cart manufacturer has carefully studied the ergonomics and has determined that an average person will be able to control the cart easily with the original wheels.
The casters on a shopping cart must be able to support a fully loaded basket. If a customer loads a cart full of heavy cat litter, the cart should not collapse. You could be liable for shopping cart injuries. Your replacement shopping cart casters should match or exceed the dynamic weight capacity of your original casters. Keep in mind that customers may lift shopping carts over curbs in parking lots in order to reach their cars, so at times the entire weight of the cart may be supported on just two of the casters.
Caster wheel materials are designed to work well on typical store floors. You will want to stick with the same type of material in your replacement casters. If your store has an atypical floor, you should make sure that the wheel materials and the floor will work well together. Wheels that collect debris will mark floors, generate noise, and become hard to push. Hard wheels may not have enough friction and cause the cart careen out of control. Some wheel materials are quieter than others. Wheels should also be easy to clean and resist bacteria in stores that sell food products.
Keep your customers focused on your wonderful selection of peaches, not on a difficult-to-steer and noisy shopping cart. Maintain your shopping cart wheels, and replace them when needed with parts that match the original wheels. Consult with a caster dealer if needed for recommendations.